Our policy lasts 30 days from the delivery date. If 30 days have gone by since your order was delivered, unfortunately we can’t offer you a refund or exchange.
You are responsible for covering return shipping costs.
Original shipping costs are non-refundable.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Please be sure to send us your item(s) back in full accordance with our Return Policy:
- Items must be sent back within 30 days of the delivery date.
- Items must be unused and returned in their original packaging.
- All returns must include an order packing slip that clearly indicates which items are being returned. If this is not filled out correctly, your return may experience issues in processing.
- When sending back items from multiple orders, you must fill out an order packing slip for each applicable order.
- We are not liable for any return packages that may become lost or stolen in-transit. Please keep your proof of postage and/or return tracking number when shipping back your returns.
- Returns are processed within 10 business days after your item(s) are delivered to us.
- Damaged, defective, or incorrect items must be reported within 7 days of delivery.
Returned-to-Sender & Refused Packages
- This can happen if (1) an address is invalid or missing information, (2) the carrier is unable to deliver your package, or (3) the order is refused by the customer at time of delivery.
- Returned-to-Sender or Refused packages will be restocked and you will be issued a refund minus the initial shipping charge. There is a 15% restocking fee for all Returned-to-Sender or Refused packages.
- We are unable to make changes to orders once they have been fulfilled and/or shipped. To ensure that your package is properly delivered, make sure that your address is entered correctly and includes all relevant information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) are critical to ensuring delivery.
- We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect at the time of purchase.
Should you receive a damaged, defective, or incorrect item, contact our Customer Care team via email at firstname.lastname@example.org. Once we receive your request, we will be in contact with you to address and resolve the issue.
Returning By Mail
To return by mail use the carrier of your choice. All returns must include an order packing slip that clearly indicates which items are being returned. If this is not filled out correctly, your return may experience issues in processing.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Mail your return items to our Returns Department at the address stated below:
205-1820 E Kent Ave S
Vancouver, BC, Canada V5P 2S7
Depending on the shipping method and carrier selected, your return package may take several weeks to reach us if returning from an international location. Please allow 10 business days to process your return once it is delivered to our Distribution Center. Once your return is fully processed, we will issue you a refund to your original method of payment.
Helpful Hint: Chin Mounts is not responsible for returns until they reach our Distribution Center in Vancouver, Canada. Keep your proof of postage and ship your return along with a tracking number as we are not liable for return packages that are lost or stolen in-transit. Without proof of receipt and delivery, Chin Mounts will not issue a refund for your returns.