REFUND POLICY


Returns/Refunds
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

  • Once our distribution centre receives your returned order, please allow up to 10 business days for us to inspect and process your return.
  • Once your return is processed and approved you will receive an email notifying you of your approval.
  • The return shipping costs are the customer’s responsibility.
  • The original shipping fees are non-refundable.
  • By issuing a return to Chin Mounts you agree to the terms of the Return Policy.
  • If the return does not meet the criteria above, the return will be rejected and discarded and a refund will not be issued. Chin Mounts will not return rejected merchandise.
  • If you are returning a “gift”, you will need the order number and email address used to place the order.  
  • Chin Mounts does not hold or accept responsibility for packages or items lost, stolen, or stuck in transit when being returned. You must provide a tracking number when you return the order. 

There are certain situations where only partial refunds are granted (if applicable)

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error
  • Any item that is returned missing parts or damaged parts are subject to a 15% restocking fee
  • Any item that is returned to sender is subject to a 15% restocking fee

Refunds (if applicable) 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at info@chinmounts.com. 

Sale items (if applicable) 
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@chinmounts.com and send your item to: Chin Mounts, 205-1820 E Kent Ave S Vancouver, BC, Canada V5P 2S7

Gifts 
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. 

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return. 

Shipping
To return your product, you should mail your product to:

Chin Mounts, 205-1820 E Kent Ave S Vancouver, BC, Canada V5P 2S7

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Non-Returnable Items:

Considered “final sale” and may not be returned or exchanged for store credit or a refund.

  • Gift cards
  • Sale/Clearance items

Damaged Items:  Damaged items must be reported/emailed within 3 days of receipt with photos attached to info@chinmounts.com. If not reported within 3 days, we will not issue replacements. Chin Mounts is not responsible for normal wear and tear to items purchased and will not issue a new item outside of the 3 day window of receiving the item.

If you have received an incorrect item or have experienced another issue with your order, please contact info@chinmounts.com within 3 days of receiving your order with a picture of the items and packing slip.