Shipping Information:

• Processing Time: Orders are processed Monday-Friday (excluding holidays). Processing typically takes 1-2 business days. Some orders may be processed on the same day they are received.

• Shipping Time: Shipping timelines depend on the method selected by the customer at checkout. All delivery timelines are quoted in business days (Saturday, Sunday, and holidays are not business days).

• APO/FPO Addresses: Shipping timelines do not apply to orders shipped to APO/FPO addresses.

• Order Changes: We cannot make changes to orders once they have been fulfilled and/or shipped. To ensure proper delivery, please double-check and ensure your address is entered correctly with all relevant information.

• Responsibility for Address Accuracy: We do not take responsibility for incorrectly delivered shipments due to incorrect address information provided at the time of purchase. Please make sure you provide us with your correct shipping address. If you need to change the address on your order, please contact us at info@chinmounts.com before it ships.

• Shipping Time Estimate: All shipping times provided are estimates and cannot be guaranteed.

• Order Cancellation: Once your order has been shipped, it cannot be canceled.

• Non-refundable Shipping Fees: Shipping fees are non-refundable. For items returned due to undeliverable addresses or Customs issues, refunds will be issued for the item(s) net price minus the shipping charge upon return.

Damaged/Defective/Incorrect Items:

• If you receive a damaged, defective, missing, or incorrect item, please contact our Customer Care team at info@chinmounts.com within 7 days of delivery. We will promptly address and resolve the issue.

Responsibility for Lost or Stolen Packages:

• Need help with your package? Please email us at info@chinmounts.com. Include your order number and your full shipping address in the email.

Regional Shipping Information

🇺🇸 USA

• Standard and expedited shipping options are available at checkout. Orders ship from our Utah warehouse. There are no surprise tariffs or extra fees for USA orders. 

• Delivery timelines vary depending on the chosen service.

🇪🇺 European Union (No Extra Fees)

• Orders ship VAT and duty paid – no unexpected fees upon delivery.

• Shipping times vary by country and selected method.

🇬🇧 United Kingdom (No Tax Surprises)

• Orders ship with no unexpected fees upon delivery. Orders over £135 may be subject to import duty.

• Shipping timelines vary depending on the service chosen at checkout.

🇦🇺 Australia

• Standard and expedited shipping options available.

• Customs charges will not apply unless your order is above 1000 AUD.

🇨🇦 Canada

• All orders ship from our warehouse in Ontario, Canada.

• There are no surprise taxes for Canadian customers.

🌍 Rest of World

• Customs, duties, and VAT fees are the responsibility of the customer.

• Using DHL/UPS Express/Fedex Express may incur additional processing fees—please check with your local courier.

• Failure to pay outstanding duties/taxes may result in shipment destruction and ineligibility for a refund.

Customer Support:

• For any inquiries or assistance regarding your order, email us at info@chinmounts.com. We're here to help!